![]() ![]() Finally, chatbots, a rising trend with the developments in artificial intelligence, have reached a level that will destructively change the traditional service model in customer service. Subsequently, the concept of live support, which came with mobile applications and the rise of messaging, took the experience a step further. Then, web sites, e-mail and sms were added to these channels. Previously, we used to use only call centers, maybe even before, we had wrote letters to companies. This field is being reshaped with the technological developments, increasing cost focus and rising customer expectations. The concept of customer experience is quite extensive and complex, it is not just the adventure your customers have while using your products and services customer support and customer service are also part of this experience. Companies that can improve their customer experience without losing their cost perspective increase their competitiveness. Recently, customer experience is at the heart of competition for many sectors where products and services are similar and price is not a distinctive feature. ![]() Thanks to the integration between CBOT and Zendesk Chat, it is now very easy for the companies that already use Zendesk, to integrate CBOT’s AI-based chatbots to their systems. Zendesk, with a customer base of 1,000 companies in Turkey, started to offer this service to its customers in Turkey and the neighboring region with the power of CBOT’s AI technology as of June 2020. ![]() Being a global giant in customer management software field, Zendesk is one of the leading companies that is aware of this ideal model and offers it to its customers by building partnerships with conversational AI companies at a global scale. The new model that emerged particularly after 2017 is based on the cooperation of human and AI (artificial intelligence), in other words the hybrid use of live chat and chatbots, to enhance the customer experience while diminishing the operational costs. The value created by the use of technology-powered new models for customer service is increasing everyday. ![]()
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